Returns and Exchanges Policy

Returns and Exchanges: Our return and exchange policy is valid for 30 days from the date of purchase. If it has been 30 days since your purchase, we are sorry but we cannot offer a refund or exchange.

Eligibility for Return or Exchange: To be eligible for return or exchange, the item must be unused and in the same condition that you received it. It must also be in the original packaging. A receipt or proof of purchase is required to complete your return or exchange.

Refunds (if applicable): After we receive and inspect the returned item, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed and the amount will be credited to your original payment method within a specific number of days.

Late or Unreceived Refunds (if applicable): If you have not yet received your refund, please check your bank account first. Please contact your credit card company as it may take some time for your refund to be officially posted. Then contact your bank as there may be a processing time before your refund is posted. If you follow all these steps and still do not receive your refund, please contact us at atendimento.tudo1poko@gmail.com .

Exchanges (if applicable): We only replace defective or damaged items. If you need to exchange an item for the same product, send us an email at customerservice.tudo1poko@gmail.com , and we will contact you promptly.

Shipping: To initiate a return or exchange, email us at contato.tudo1poko@gmail.com , and we will provide shipping details. You will be responsible for covering shipping costs to return your item. Please note that shipping costs are non-refundable. The time for the exchanged product to reach you may vary depending on your location. If you are returning an item worth more than $100, please consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee safe receipt of your returned item.