FAQ - Frequently Asked Questions

How do I place my order?

To place an order, follow these steps: a. Add items to your shopping cart. B. Proceed to checkout via our website or via PayPal. c. On our website, click the "Checkout" button. If you are using PayPal, click the PayPal button. d. Enter your email, name and address. It is. If you have a valid discount code, enter it in the "Discount" field and click "Apply". f. Continue clicking "Continue to Shipping Method" and verify that the shipping address is correct. g. Click "Continue to Payment Method". H. Enter your payment details. i. Click "Complete Order".

What if items are missing or I receive incorrect products in my order?

For missing or incorrectly shipped items, please contact us at customerservice.tudo1poko@gmail.com. Please provide your order number and proof (image file size must be less than 1 MB). We will send you the correct item at no additional cost, and you can keep the wrongly sent item as a gift.

How do I know that my order has been sent successfully?

You will receive a confirmation email containing the Order Number and details of your purchase.

I would like to change the items in my order. What should I do?

You can modify your order until 23:00 (PDT, -7 GMT) on the same day it was placed. Please contact us via email atendimento.tudo1poko@gmail.com to request changes.

How do I add items to my cart?

To add items to your cart: a. Go to the item page. B. Choose your preferences. w. Click "Add to Cart".

How do I see what's in my shopping cart?

To view your cart, click the cart icon at the top of the site. You can adjust quantities and delete items from your cart.

How do I remove items from my cart?

Click the "Cart" icon, view the items and click "Remove" to delete them.

How do I change the quantity of a specific item in my cart?

In your cart, change the quantity in the "Quantity" field for the item you want to adjust.

What are the recommended browsers for this site?

We recommend Google Chrome, Safari, Firefox and Internet Explorer.

What are your payment options?

We accept major credit cards (MasterCard, Visa, American Express, Discover), PayPal and Apple Pay.

How do I make payments using PayPal?

Click the "PayPal" button at checkout, and you will be redirected to the PayPal website for secure payment processing.

How do I use a discount code?

To use a discount code: a. Choose the item and click "Checkout". B. Enter the required information. w. Find the "Discount" field, enter the code and click "Apply".

What is your return and exchange policy?

Please see our Return and Exchange Policy for information on returns.

How to return your item?

Please contact us at contato.tudo1poko@gmail.com for more information about the return process.

What is your cancellation policy?

  • Order Adjustment Period: You have the flexibility to modify or cancel your order within 6 hours of placing it. This range allows us to process and ship orders efficiently.
  • Process to Modify or Cancel Orders: To modify or cancel your order, please contact our customer support team promptly. You can contact us by email atendimento.tudo1poko@gmail.com . Please provide your order number and relevant details to ensure fast and accurate processing.
  • Shipped Orders: If your order has already been shipped, we cannot cancel it directly. In this case, we ask that you receive the package as scheduled and review our return and exchange policy for further assistance.

Is it safe to order online?

Yes, we use SSL encryption to protect your information during online transactions.

Is it safe to use my credit card on your website?

Yes, our website uses a secure payment gateway with data encryption.

Is my personal information kept private?

Your personal information is private and confidential. We do not share, rent or sell them without your consent, except when required by law.